Frequently Asked Questions

1Can I loan people money for products or other items?

Akero does its best to protect distributors from conflicts which may damage or undermine team unity. To this end, Akero strongly discourages any arrangement between Independent Distributors which may create indebtedness.

This could take on several forms including:
  • Paying for another distributor’s hotel room, airfare, taxi, or car rental.
  • Co-signing on a car, home, studio, office space.
  • Buying in bulk to ship to a country where Akero is not open. This also violates other policies.
  • Pressuring someone to buy more products than they cannot possibly use or resell.
For your protection, these are expressly prohibited:
  • Giving your credit card number to another distributor to make purchases on the Akero shop. If another distributor is encouraging these purchases to reach rank, you would also be aiding in a bonus buying violation.
  • Paying for new distributor’s enrolment packs.
  • Sharing your password for any reason.
  • Enrolling minors.
Your Rights
  • If you only have checks or cash, you can still purchase the product by sending a check or money order to Akero. If you live close to the office, you can pick up the product and pay with cash.
  • For credit card orders, Akero will only refund the card used to purchase products.

Restrictions on Third Party Use of Credit Cards and Checking Account Access: In order to preserve the independence of Akero Distributors and to preserve the integrity of the Company’s compensation plan, Akero discourages any arrangement between the independent Distributors creating indebtedness between them, and Distributors are expressly prohibited from using a Distributor’s credit card or permitting debits to a Distributor’s checking account to enroll or sponsor other Distributors, or to make purchases from the Company on behalf of another Distributor.

2How do I handle negative comments about Akero or other Business Partners?

As an Independent Business Partner (IBP), you have the opportunity to build your own business. Your attitude and actions will attract people who are like you and can help you succeed. As you look around your team, and other Akero IBPs, you will note that they are doing the same. In network marketing, the success of one IBP can inspire your team to reach higher goals. Likewise, negative talk regarding IBPs, the business, products, or compensation plan can have the opposite effect.

Akero encourages IBPs to work professionally with one another. If there is a disagreement between IBPs, it should be handled respectfully between the partners. There are often two sides to every story, and dragging the names of others through the mud to other IBPs or the public can cause irreparable damage not only to the relationship with the person being disparaged, but to those that hear the disparaging comments. These comments can sour the field, and slow down momentum for sales.

In fact, negative talk about Akero or another IBP is expressly against our Policies.

As always, if you are a victim or witness behavior which is a violation of the Akero Distributor Agreement, which includes our Policies & Procedures, do not hesitate to bring it to the attention of compliance at

3Where can I operate internationally?
International Markets

As an international organization, Akero offers business opportunities in all over the countries and territories. If you choose to operate your business beyond your own geographic borders, you are responsible to understand and adhere to the foreign laws and policies. Please be aware that each country’s government has different regulations regarding authorized health and income claims, taxes, and marketing.

Unopened Markets

Business Partners may only operate in officially opened markets. If IBPs violate this policy and/or foreign laws, this can create issues that make it impossible for Akero to open the market. Akero holds IBPs are personally liable for any unauthorized operations. As such IBPs could be required to refund enrollees, be subject to Akero disciplinary action, and in some instances may be subject to local judicial actions ranging from monetary fines to imprisonment.

4How do I sell or transfer my Akero business?

A Change of Ownership (COO) is the sale, transfer or assignment of an Akero business. Changes of Ownership are subject to approval or rejection by Akero in its sole and absolute discretion. Once the COO is completed, the new owner of the account agrees to assume all rights, responsibilities, and liabilities associated with the position. Please note that a COO is not effective until approved by Akero.

If a Akero Independent Business Partner (IBP) wishes to sell/transfer his or her Akero business, the following criteria must be met:

  1. The seller must be in good standing and not in violation of any of the terms of “The Agreement” in order to be eligible to sell, transfer or assign a Akero business.
  2. Before the sale, transfer or assignment can be finalized and approved by Akero, and any debt obligations the selling IBP has with Akero must be satisfied.
  3. Upon complete execution of any required purchase and sale agreement, and the new IBP Agreement, the parties must submit copies of the same to Akero’s Distributor Services Department for review and approval. Akero reserves the right to request additional documentation that may be necessary to analyze the transaction between the buyer and seller. Akero’s Distributor Services Department will, in its discretion, approve or deny the sale, transfer or assignment within 30 days after the receipt of all necessary documents from the parties.
  4. If the new owner(s) will be a corporation, trust, partnership, or any other type of business entity then the Certificate of Incorporation, Partnership Agreement or trust documents, and the Internal Revenue Service SS4 Document are required to be sent to Akero before any changes will be considered or approved.
  5. If the parties fail to obtain approval from Akero for the transaction, the transfer may be voidable at Akero’s option. If Akero approves the transfer the purchaser of the existing Akero business will assume the obligations and position of the selling IBP. An IBP who sells his or her Akero business shall not be eligible to re-apply as an Akero IBP for a period of at least twelve full calendar months after the sale. No changes in line of placement or sponsorship can result from the sale or transfer of an Akero business.
  6. There will be an Administrative Fee for all transactions.

Please send all COO requests to our Changes Department using our official email.

5Can I share posts from social media sites?

Akero is taking over social media. There is so much inspiring and informative content available for Akero Independent Business Partners (IBP) and product lovers alike, as well as those who have just discovered Akero.

As an IBP you are permitted to share content from our official platforms to your own personal online social media accounts (e.g., Facebook). If you share content from our official accounts, please use the “share” button (if applicable) to ensure the information you share with friends and family is accurate. Please make sure the comments you share in conjunction with Akero’s visual media are in compliance. Keep in mind that our social media accounts are market specific. If you are unsure that a particular page is “official,” please check with us by sending us the link to

As a reminder:

If Akero is to be used in social media, any usernames that have Akero in them must contain “Akero Distributor,” “Akero Independent Business Partner” or “Akeroteam” in them. No other variations will be accepted. All images posted to a social media account that relate to Akero products must be officially approved Akero images and assets obtained.

Not sure where to start? Check out and Like our Facebook page.

Akero Social Media Platforms

6Can I sell Akero products at a different price?

Once the Independent Business Partner (IBP) Application and Agreement has been accepted by Akero, the IBP is eligible to participate in the Akero Global Compensation Plan by offering and selling Akero’s powerful products. All sales of Akero products by IBPs must be at the published price as shown on the Akero website on the date of sale. Products may not be sold for less than the currently published IBP price. All sales must go through the official Akero Shop at

What should you do if you see Akero products being sold for less? Report it immediately to your Compliance Team.

7Can I set up a booth at an event?

Independent Business Partners (IBP) may display Akero products at trade shows and professional expositions. An IBP must first contact the Compliance Team in writing for conditional approval, as Akero’s policy is to authorize only one Akero business per event. Approval is given only for the event specified. Any requests to participate in future events must again be submitted to the Compliance Team. In order to preserve its valuable brand, Akero further reserves the right to refuse authorization to participate at any function which it does not deem a suitable forum for the promotion of its products or the Akero opportunity. Approval will not be given for swap meets, garage sales, flea markets or farmer’s markets as these events are not conducive to the professional image Akero wishes to portray.

General rules for events include the following:

You are free to hand out samples, approved brochures, business cards and literature. If you are creating your own promotional material, please note that Compliance and Marketing will have to approve the images and claims. You won’t be able to SELL product from the booth. You are free to direct potential Customers and IBPs to buy products online and you are free to give them your IBP ID. Please be on your best behaviour and work with the requests of the event authorities.

8Can I have paid internet ads promoting my Akero business?

To apply for authorization to run an ad for your business:

  • You must be at least a Qualified Distributor.
  • You must be in good standing.

Fill out the form to run an Internet ad

  • Compliance must approve the URL [link] , headline and text before it goes live.
  • The landing page advertised must be a replicated Akero site or approved Akero

Independent Business Partner website (subject to a review fee if it is not a replicated site).

Non-replicated websites

  • Images must be current, and claims must follow the guidelines.
  • The websites must prominently indicate that [specifically named] Independent Business Partner hosts/owns the site.
  • If the applicant is not the owner of the website advertised, both the website owner, and applicant must sign the application.
  • Text of the advertisement may not include any names of countries or territories, diseases, illnesses, unapproved health claims, income claims or the words “official,” “Akero Store,” and “30 day money back guaranteed”.
  • Claims must match those published in the official Akero literature of the market of the targeted audience.
  • Advertisements may not link to any listing to eBay, Amazon, Craigslist, etc. The only authorized website to purchase products is through the official Akero Shop.
  • Independent Business Partner must seek approval for each country they wish to promote their business and website. The advertisement must be compliant in each country it may be used in. Please note that guidelines may vary for each country.
  • Independent Business Partner must not advertise in any country where Akero is not officially open for business.

After Approval

  • If compliance asks you to change something in the Ad, you have 48 hours to comply. They will notify you via your email of record. Repeated violations will result in the loss of privileges.
  • If the Independent Business Partner breaches another portion of the P&Ps, the approval may be withdrawn and breach by any member of the household will be viewed as if done by all the Independent Business Partners in the household.
  • Akero reserves the right to amend these rules at any time at its discretion.

Email your completed application to your Compliance Team at

9Can I enroll minors?

Independent Business Partners (IBP) are not permitted to encourage or enroll minors into the Akero program. There are no exceptions to this rule. A minor is a person under the age of 18 years old.

10Can I enroll as a business name?

A corporation, partnership or trust may apply to be an Akero Independent Business Partner (IBP) by submitting its Certificate of Incorporation, Partnership Agreement or trust documents and the Internal Revenue SS4 Document to Akero’s Changes Department at, along with a properly completed Business Entity Registration form. If an IBP is sponsored online, the Entity Documents and Business Entity Registration form must be submitted to Akero within the first 30 days of online sponsoring.

An Akero business may change its status under the same sponsor from an individual to a partnership, corporation or trust, or from one type of entity to another, but will require the normal Change of Ownership process. The Business Entity Registration form must be signed by all of the shareholders, partners or trustees. Members of the entity are jointly and severally liable for any indebtedness or other obligation to Akero. Business Entity changes cannot be used to circumvent Change of Genealogy or Change of Ownership rules.

All Business Entity Documents must be emailed to in order to be reviewed and processed.

11Can my spouse or significant other be a Business Partner?

All spouses, domestic partners, or others that are cohabitating in a mutually recognized relationship must be sponsored and placed directly to each other in the same downline (direct in both the sponsor and placement tree). These individuals may not be crossline, nor may they be placed so that another Independent Business Partner (IBP) is between them.

If we have a reason to believe that your household accounts fall under this provision, the company reserves the right to do a Change of Genealogy to place the accounts directly under each other. We will create a new leg under the first in time account.

If you have any Genealogy questions or concerns, please email our Changes Department at

12What is my relationship to Akero?

Akero Independent Business Partners (IBP) are independent contractors, not employees. The agreement between Akero and its IBPs does not involve the purchase of a franchise or the purchase of a business opportunity. Future payments are entirely dependent on the IBP’s activity within the company.

13Can I do business in countries where Akero isn’t officially open?
Independent Business Partners (IBP) may only operate in officially opened markets. If IBPs violate this policy and/or foreign laws, this can create issues that make it impossible for Akero to open the market. Akero holds IBPs personally liable for any unauthorized operations. Please do not use names of unopened countries, territories or regions to advertise Akero on your social media accounts or websites.
14Can a non-citizen or non-resident sign up an Akero Business Owner (ABO) in Malaysia?

Before a non-citizen / non-resident signs up as an ABO, he/she must comply with the following procedures:

  1. Obtain the necessary entry permit from the immigration authorities to enter Malaysia.
  2. Obtain approval from the Ministry of Domestic Trade & Consumer Affairs in order to register with the Registrar of Businesses.
  3. Register with the Registrar of Businesses so as to be allowed to conduct the business in Malaysia.
Note: A certified copy of this registration must be sent to AKERO.
Please note that AKERO reserves the right to accept or reject the application.
15How are bonuses paid out?

Your bonuses are paid by direct credit into your bank account. Cheque payments are no longer available. To receive your bonuses on time, you are required to submit your bank information online by logging in to and saving your bank information in the “My Account” section, under “Payment Details”.

For security reasons, we regret that we are not able to accept bank information via email. Online submission of assignment of bonuses is only applicable to first timer submission. Please do ensure your bank account is either an individual or joint account only.

16How can I become an Akero business owner (ABO)?

To become an ABO, you will need to be sponsored by an authorised ABO and purchase the Business Kit. If you do not know of any existing ABOs, you may email us for a recommendation.

17How do I auto renew my membership online?

All auto renewal payment regardless of membership pin level has to be done via tokenised debit or credit cards. Any ABOs that would like to participate in auto-renewal or would like to continue with their auto-renewal would have to register online with a tokenised debit or credit card to enable/continue the auto-renewal process.

18How do I purchase Akero products as a customer?

AKERO products are sold by authorised ABOs. If you do not know of any existing ABOs, you may email us for a recommendation.